Refund policy

Due to the handmade nature of our products, returns or exchanges are not accepted unless the item arrives damaged or you receive the wrong product.

Please contact us at artfulescapebyshreshtha@gmail.com within 48 hours of delivery and include your order number, an unboxing video (no cuts), 3–4 clear photographs of the item, photos of the packaging, and a brief description of the issue. Without this we may be unable to process your request.

We cannot accept returns for change of mind, accidental damage after delivery, normal handmade variations in colour, texture or size, tiny imperfections, an incorrect shipping address provided by the customer, or orders refused upon delivery.

Our policy lasts 7 days. If 7 days have gone by since receipt of the item, unfortunately we can't offer you a refund or exchange. Each piece is individually handmade, making every piece slightly unique.

Custom or personalised orders cannot be cancelled once production begins.

If your claim is approved, we'll choose either a replacement or a refund. The decision will depend on the nature of the issue. We will email you to confirm we've received your returned item, and notify you of the approval or rejection of your refund.

Refund turnaround: 3–4 business days to process the refund, and another 3–4 business days to credit the amount to your bank account.

Late or missing refunds: if you haven't received a refund yet, first re-check your bank account, then contact your credit card company or bank — it may take some time before your refund is officially posted. If you've done all of this and still haven't received your refund, please contact us at artfulescapebyshreshtha@gmail.com.

To return your product, mail it to: 17/194, 2nd Floor, Subhash Nagar, New Delhi – 110027. You will be responsible for paying your own return shipping costs.

Artful Escape reserves the right to cancel any order without prior notice. In such a case, a full refund will be processed.